In the banking world, relationship officers are one of the most sought-after professions. Apart from having a clear career path, relationship officer salaries in India are also quite high and have the potential for significant increases in a few years.
In practice, relationship officers are part of the marketing division in government-owned, private, or cooperative banks. However, before you apply for this position, you should first understand how a relationship officer’s job desk actually works.
Find out more about what a relationship officer is, the job desk, must-have skills, and salary info below.
What is a Relationship Officer?
In general, a relationship officer is someone who is tasked with establishing and fostering positive relationships between the company and customers, communities, investors, and stakeholders involved in the business.
You can find the relationship officer profession anywhere, from the health sector, banking, to education. But in India, the term relationship officer is more widely used by financial service providers such as banks.
Therefore, in the field you will find many terms to refer to the relationship officer profession, ranging from customer relationship officer, client relationship officer, business relationship officer, and so on.
However, basically the duties of a relationship officer remain the same, namely maintaining good relations with users of the company’s products/services, aka consumers.
Job Desk Relationship Officer
Now that you know what a relationship officer is, it’s time for you to know his duties. Here’s the explanation.
1. Improving Public Relations
The first thing that becomes a relationship officer’s job desk is to improve public relations. This means that an RO or relationship officer must be able to establish and foster good relationships with the media, community, and the general public at large.
If you want to be a bank relationship officer, for example, before applying, you must have good public speaking skills, be confident, and have high empathy, so that it is easier to make networking with the parties needed by the bank.
2. Understand Customer Needs
The next task of a relationship officer is to understand customer needs. This of course relates to how you can be a good listener, empathize, and have the mindset that you must fulfill customer requests.
Usually the way to accomplish this task is by sending an email, calling, or interacting directly when the customer comes to the office.
3. Investigating Issues
Another relationship officer job desk is investigating issues. When a customer is making a complaint, then you must be able to investigate the issue or problem.
This one task will be an even heavier responsibility if you become a bank relationship officer. Because it is related to other people’s finances or wealth, you are required to be able to find consumer issues of bank products/services quickly.
At the same time, bank relationship officers must also have persuasive skills so that consumers do not panic about the problems they face.
4. Conducting Internal Company Communication
An RO also has the task of conducting internal communication with the company. This is related to the duties of the relationship officer in the previous point.
After you investigate customer issues or problems, you must convey them to the company to provide repairs or improvements that can answer customer satisfaction.
5. Improving Relationships with Investors
One more relationship officer job desk is to improve relationships with investors. Keep in mind, the role of investors in the progress and development of the company is very important.
Therefore, the RO must provide information to investors in accordance with the specified time. This also applies to the position of bank relationship officer.
Relationship Officer Skills that Must Be Mastered
Broadly speaking, the job desk of a relationship officer is to foster and establish relationships with customers, investors, and stakeholders in the company.
Therefore, to become a reliable RO, you need to master the following skills.
1. Interpersonal Skill
As mentioned earlier, relationship officers are tasked with fostering and establishing communication with many people. Therefore, you must have interpersonal skills to be able to do this task well.
2. Paying Attention to Detail
An RO is a person who pays great attention to detail. This is certainly related to relationship officers who deal with customer complaints so that nothing is missed and can provide the right solution according to customer needs.
3. Problem Solving
It has been mentioned above that the job of a relationship officer is to investigate customer issues or problems. Therefore, you must have problem solving skills and provide the right solution. Especially if you work as a bank relationship officer.
4. Empathy and Caring
The next ability you need to have is a sense of empathy and caring and being a good listener. This is because you are the closest party to the customer. If without customers, the company might not be able to run well, right?
5. Relationship Management Tools
In doing so, an RO must be able to use several tools. The goal is to collect customer feedback, collect information and data from various sources, and input data.
Relationship Officer Salary in India
Now that you know what a relationship officer is, his job desk, and his skills, in this last section we will discuss how much is a relationship officer salary in India.
The salary of a Relationship Officer in India varies based on factors such as experience, location, and the employing organization. According to Glassdoor, the average monthly salary for a Relationship Officer is ₹20,854, with a typical range between ₹13,000 and ₹21,000 per month.
At HDFC Bank, salaries for this role range from ₹1.1 lakh to ₹6 lakhs per year, depending on experience. Data from 6figr.com indicates that employees in this position earn an average of ₹9.1 lakhs annually, with most salaries ranging from ₹3.2 lakhs to ₹24.9 lakhs. These variations highlight the influence of individual qualifications and specific job requirements on compensation.
Within five years, the nominal salary will usually continue to rise, especially if more and more customers show satisfaction with your performance.
How to Apply for a Relationship Officer Job Vacancy
That’s a brief explanation about relationship officers that you need to know. Are you interested in becoming an RO after reading the explanation above?
If you are interested, you can search for relationship officer jobs on our portal. We will regularly update this site with new jobs.